Customer Service/Support Representative
Quick Apply Full-time 11 hours ago Full Job Description Primary Job Title:
Customer Service Representative Reports to:
Director of Sales and Marketing Job
Summary:
The Customer Service Representative position includes direct telephone contact with customers to document and aid in the resolution of product concerns, complaints, and service-related issues.
Candidateshould have excellent communication skills;both verbal and written, atechnical inclination as well as strongcomputer knowledge.
Responsibilities include heavy telephone contact with customers and outside service technicians completing onsite customer service within the USA.
Assist sales team with customer relations, order processing and computer input of data.
Candidate must be reliable, organized, detail oriented and able to work both independently and as a team within departments.
Responsibilities:
Takes incoming calls and e-mails from customers and service technicians to initially triage and coordinate troubleshooting and repair activities.
Document call history, complaints, and service per company guidelines Maintains records and updates field service reports and customer complaint records First line for triage and documentation of all warranty repairs and customer service calls Logistically coordinated and supports field Service on service and repairs during technical service calls.
Follow documented and detailed policies, procedures, and assembly instructions Must re-act and understand urgency when customer's equipment is down Focus on solving problems/conflict resolution and follow through with Customers Maintaining required processes and documentation through ERP system Complete parts and service order processing received via phone, fax, and e-mail Process all part returns utilizingthe Return Materials Authorization process Initiate appropriate documentation when defects are identified Perform all work in accordance with quality standards and established safety procedures High attention to detail and self-motivation skills Identifyand support continuous improvement efforts Willingness to be flexible with daily routine as warrantedby customer's needs Self-motivated and the ability to work independently to meet work deadlines Must be able to work independently and as a team Maintain a clean and organized work area Other duties as assigned by management
Qualifications:
Required:
HS diploma or GED required Excellent communication skills; verbal and written Strong attention to detail, listening and organizational skills Lift and maneuver sub assemblies and components up to 80 lbs.
Preferred:
College degree 1-5 years customer service experience Medical device or other regulated industry experience ERP Software experience Global Shop Solutions Software Mechanical and electrical appliance troubleshooting experience Electro-mechanical knowledge Ability to read schematics/blueprints Job Type:
Full-time Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Fitchburg, MA 01420:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Reports to:
Director of Sales and Marketing Job
Summary:
The Customer Service Representative position includes direct telephone contact with customers to document and aid in the resolution of product concerns, complaints, and service-related issues.
Candidateshould have excellent communication skills;both verbal and written, atechnical inclination as well as strongcomputer knowledge.
Responsibilities include heavy telephone contact with customers and outside service technicians completing onsite customer service within the USA.
Assist sales team with customer relations, order processing and computer input of data.
Candidate must be reliable, organized, detail oriented and able to work both independently and as a team within departments.
Responsibilities:
Takes incoming calls and e-mails from customers and service technicians to initially triage and coordinate troubleshooting and repair activities.
Document call history, complaints, and service per company guidelines Maintains records and updates field service reports and customer complaint records First line for triage and documentation of all warranty repairs and customer service calls Logistically coordinated and supports field Service on service and repairs during technical service calls.
Follow documented and detailed policies, procedures, and assembly instructions Must re-act and understand urgency when customer's equipment is down Focus on solving problems/conflict resolution and follow through with Customers Maintaining required processes and documentation through ERP system Complete parts and service order processing received via phone, fax, and e-mail Process all part returns utilizingthe Return Materials Authorization process Initiate appropriate documentation when defects are identified Perform all work in accordance with quality standards and established safety procedures High attention to detail and self-motivation skills Identifyand support continuous improvement efforts Willingness to be flexible with daily routine as warrantedby customer's needs Self-motivated and the ability to work independently to meet work deadlines Must be able to work independently and as a team Maintain a clean and organized work area Other duties as assigned by management
Qualifications:
Required:
HS diploma or GED required Excellent communication skills; verbal and written Strong attention to detail, listening and organizational skills Lift and maneuver sub assemblies and components up to 80 lbs.
Preferred:
College degree 1-5 years customer service experience Medical device or other regulated industry experience ERP Software experience Global Shop Solutions Software Mechanical and electrical appliance troubleshooting experience Electro-mechanical knowledge Ability to read schematics/blueprints Job Type:
Full-time Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Fitchburg, MA 01420:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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