Communications Dispatcher
3.
9 Fitchburg, MA Fitchburg, MA Full-time Full-time $43,414 a year $43,414 a year 8 days ago 8 days ago 8 days ago In order for your candidacy to be considered, you must apply at http:
//jobs.
fitchburgstate.
edu.
You will not be considered for this position unless you apply at that link.
General Statement of Duties and
Responsibilities:
Responsible for all communications via telephone and radio frequency within the University Police dispatch area and monitors all alarms and surveillance equipment.
The Dispatcher will also be responsible for assisting the public with information and directions and performs other duties as required.
Detailed Statement of Duties and
Responsibilities:
1.
Handles requests via walk-in, telephone, callbox, Nextel, and radio, to the Campus Police office and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
2.
Monitors all emergency alarms on campus, to include intrusion, panic, emergency call box and fire.
3.
Utilizes surveillance camera system and assist investigators with recorded video 4.
Utilizes BASIS access system software and remotely control building access.
5.
Utilizes Computer Aided Dispatch system.
Accurately document all interactions with the public.
6.
Utilizes CJIS, NCIC, Openfox and CJIS Web and other electronic data gathering tools 7.
Transmit and receive information via two-way radio, Nextel, Telephone, Radio scanner, Internet and Local Area Networks.
8.
Provide Pre-arrival instructions to those in need of medical assistance 9.
Aid Shift Supervisors to bring closure to all open cases as directed.
10.
Completes clerical assignments as needed.
11.
Keeps a clean and organized work area Qualifications Qualifications Required at Hire:
1.
Ability to interact and communicate effectively with the public.
2.
Ability to adjust to changing situations to meet emergency requirements.
3.
Capability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
4.
Ability to gather information through questioning individuals and by examining records and documents.
5.
Ability to accurately assemble and organize information in accordance with established procedures.
6.
Ability to work independently and exercise sound judgment.
7.
Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc.
governing assigned unit activities.
8.
Ability to exercise discretion in handling confidential information.
9.
Ability to follow written and oral instructions.
10.
Ability to operate or be trained to operate all related equipment.
11.
Ability to perform above duties with or without reasonable accommodation.
Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI check) and a background check satisfactory to the university.
Official Title:
Communication Dispatcher I Primary Location:
United States-Massachusetts-Fitchburg-160 Pearl Street Job:
Education Agency:
Fitchburg State University Schedule:
Full-time Shift:
Multiple Job Posting:
Oct 31, 2023, 10:
43:
28 AM Number of Openings:
1 Salary:
43,414.
02 - 43,414.
02 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:
Jessica Murdoch - 9786653338 Potentially Eligible for a Hybrid Work Schedule:
No.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Fitchburg, MA Fitchburg, MA Full-time Full-time $43,414 a year $43,414 a year 8 days ago 8 days ago 8 days ago In order for your candidacy to be considered, you must apply at http:
//jobs.
fitchburgstate.
edu.
You will not be considered for this position unless you apply at that link.
General Statement of Duties and
Responsibilities:
Responsible for all communications via telephone and radio frequency within the University Police dispatch area and monitors all alarms and surveillance equipment.
The Dispatcher will also be responsible for assisting the public with information and directions and performs other duties as required.
Detailed Statement of Duties and
Responsibilities:
1.
Handles requests via walk-in, telephone, callbox, Nextel, and radio, to the Campus Police office and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
2.
Monitors all emergency alarms on campus, to include intrusion, panic, emergency call box and fire.
3.
Utilizes surveillance camera system and assist investigators with recorded video 4.
Utilizes BASIS access system software and remotely control building access.
5.
Utilizes Computer Aided Dispatch system.
Accurately document all interactions with the public.
6.
Utilizes CJIS, NCIC, Openfox and CJIS Web and other electronic data gathering tools 7.
Transmit and receive information via two-way radio, Nextel, Telephone, Radio scanner, Internet and Local Area Networks.
8.
Provide Pre-arrival instructions to those in need of medical assistance 9.
Aid Shift Supervisors to bring closure to all open cases as directed.
10.
Completes clerical assignments as needed.
11.
Keeps a clean and organized work area Qualifications Qualifications Required at Hire:
1.
Ability to interact and communicate effectively with the public.
2.
Ability to adjust to changing situations to meet emergency requirements.
3.
Capability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
4.
Ability to gather information through questioning individuals and by examining records and documents.
5.
Ability to accurately assemble and organize information in accordance with established procedures.
6.
Ability to work independently and exercise sound judgment.
7.
Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc.
governing assigned unit activities.
8.
Ability to exercise discretion in handling confidential information.
9.
Ability to follow written and oral instructions.
10.
Ability to operate or be trained to operate all related equipment.
11.
Ability to perform above duties with or without reasonable accommodation.
Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI check) and a background check satisfactory to the university.
Official Title:
Communication Dispatcher I Primary Location:
United States-Massachusetts-Fitchburg-160 Pearl Street Job:
Education Agency:
Fitchburg State University Schedule:
Full-time Shift:
Multiple Job Posting:
Oct 31, 2023, 10:
43:
28 AM Number of Openings:
1 Salary:
43,414.
02 - 43,414.
02 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:
Jessica Murdoch - 9786653338 Potentially Eligible for a Hybrid Work Schedule:
No.
Estimated Salary: $20 to $28 per hour based on qualifications.
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